Account Help
Please browse the items below for answers to questions you may have about creating or accessing an Education Professional account.
Creating Your Account
- Why should I create an Education Professional account?
- How do I know if I already have an Education Professional account?
- Why am I being asked for a security question and answer?
- Why am I being asked for my birth month and day?
- What is an Affiliation?
- How do I select an Affiliation?
- How can I protect my password?
- How do I get an access code?
- How do I sign in after I create an account?
Managing Your Account
- How do I tell you I changed schools?
- How do I update my email address?
- How do I tell you I have retired?
- How do I take over test coordinator duties from someone else?
- How do I unsubscribe from emails?
- What if I forget my password?
- What if I forget my username?
Technical Requirements
- What browser and settings do I need?
- Are cookies required?
- What's a cookie?
- How do I enable cookies?
Creating Your Account
Why should I create an Education Professional account?
You must have an Education Professional account in order to access College Board professional services such as AP Central® email subscriptions, AP Potential™, AP® Exam Ordering, the PSAT/NMSQT® Coordinator site, College Board Reports (PSAT/NMSQT Summary of Answers & Skills and State Reports), and Financial Aid Services (CSS/Financial Aid PROFILE® and IDOC).
You create your login and enter the appropriate access code (if required) for each service that you're entitled to access.
How do I know if I already have an Education Professional account?
If you believe you already have an Education Professional account, we encourage you to log in using the username and password you believe you previously set up. If you can't log in, please see the help provided in Managing Your Account.Why am I being asked for a security question and answer?
When you create a new account, you must choose a security question and then answer that question. This security question helps us verify your identity in case you need to be reminded of your username or password. We'll ask you your question, you'll type in the answer, and then we'll help you sign in.
You can choose from the following security questions:
- Father's middle name
- Mother's maiden name
- Spouse's middle name
- Street you grew up on
- Favorite teacher's name
- Anniversary
- Where you met your spouse
- Your childhood hero
You can always verify which question and answer you provided by going to Update Account and clicking the "Change Password" link.
Why am I being asked for my birth month and day?
Your birth month and day are kept confidential and used only to verify your identity if you need help accessing your account.
What is an Affiliation?
As part of your Professional Information, you're asked for your Affiliation. Your Affiliation is the name of the entity for which you work, i.e. school name, district name, or state name. Click the "Find Affiliation" link that appears under the Affiliation heading to identify yours.
How do I select an Affiliation?
To associate yourself with the school, district, or state for which you work, you must complete the Affiliation Information section. Because the access code provided to you is associated with your school, district, or state, it is important to accurately complete this section. If you do not select the correct school, district, or state, the system will not accept your access code. If you are accessing AP Exam Ordering affiliation is not required.
Completing the affiliation section is a two-step process:
- Search for your school, district, or state
- Select the school, district, or state
To begin, click the link Find Affiliation as shown below.
If you are affiliated with a school:
You will be presented with two options for locating your school. You can search by:
- College Entrance Examination Board (CEEB) code (six digit numeric code), or
- any combination of fields (school name, city, state, or ZIP code) located below the CEEB code search field.
Note: if you search by school code DO NOT use any other search fields.
The following image shows a typical search result:
If your school does not appear in the search results, click the link Search again at the top of the screen to run a new search.
If your search yields more than five results, the results will be displayed on multiple pages. Click the Next, Last, and Previous links to move through the pages.
Click inside the radio button (
) next to your choice to select it. Click Submit to confirm your choice. Click Cancel to cancel your selection.
Once you've selected your school, you'll return to the main Create Account page and your school's name will appear under Institutional Affiliation.
If you are affiliated with a district:
You will be presented with one option for locating your district. You can search by:
- Any combination of fields (district name, city, state, or ZIP code).
If your district does not appear in the search results, click the link Search again at the top of the screen to run a new search.
If your search yields more than five results, the results will be displayed on multiple pages. Click the Next, Last and Previous links to move through the pages.
Click inside the radio button () next to your choice to select it. Click Submit to confirm your choice. Click Cancel to cancel your selection.
Once you've selected your district, you'll return to the main Create Account page and your district's name will appear under Institutional Affiliation.
If you are affiliated with a state:
You will be presented with one option for locating your state. You can select your state from a drop-down list.
Once you've selected your state, you'll return to the main Create Account page and your state's name will appear under Institutional Affiliation.
How can I protect my password?
Your password must be at least 6 characters long. Please note that capitalization matters when entering and re-entering your password.
A secure password:
- Contains between 7-15 characters—the more the better
- Contains numbers
- Is changed periodically
- Is unique, but easy for you to remember
- Is hard for someone else to guess
A less secure password:
- Uses words or phrases with which you're easily identified
- Is a name, such as your name, your IM nickname, or any other name associated with you—even if it's doubled or some combination of first and last name
- Is a personal number, such as your birthday, phone number, address, or license plate number
- Uses a simple pattern, such as repeated characters, keyboard sequences, or an acronym
How do I get an access code?
Some College Board professional services require an access code to gain entry. Each service uses a different access code.
You will be given an access code(s) from the College Board that coincide(s) with the release date for the service(s) that you're entitled to access. If you didn't receive an access code or have misplaced it, please contact:
| AP Potential | (703) 297-3963 |
| AP Ordering | (877) 274-6474 or (609) 771-7300 |
| PSAT/NMSQT Coordinator site | (888) 477-PSAT (7728) |
| PSAT/NMSQT SOAS | (703) 297-3963 |
| State Reports | (703) 297-3963 |
Once you enter your access code, you will not need to enter them on future visits to the site, until your access code has expired.
How do I sign in after I create an account?
Once you've created your account, you only need to provide your username and password when you return to a collegeboard.com Education Professional service. However, if you are using a service for the first time that requires an access code, you will be prompted to provide your code by an Access Code screen.
Managing Your Account
How do I tell you I changed schools?
Update your institutional affiliation if you have changed schools. Be aware that this may impact services for which you have entered an access code.
You must sign in successfully to update your account information (enter username and password). After you sign in click on the appropriate link in each specific application, such as "Update Account" or "Update Profile."
How do I update my email address?
Update or confirm your email address regularly. We use it when you have forgotten your username or password.
You must sign in successfully to update your account information (enter username and password). After you sign in click on the appropriate link in each specific application, such as "Update Account" or "Update Profile."
How do I tell you I have retired?
It is ok to retire and keep your Education Professional account.
If you would like to no longer receive emails associated with having an Education Professional account, see How do I unsubscribe from emails?
How do I take over test coordinator duties from someone else?
You must have your own Education Professional account and should not use someone else's account. To take over test coordinator duties, either create your own login or, if you have one already, log in to the service you are interested in. Enter an access code, if required. For more information about access codes, see How do I get an access code?
How do I unsubscribe from emails?
To unsubscribe from emails sent because you have an Education Professional account, update your account information to reflect you are no longer interested in news & alerts.
You must sign in successfully to update your account information (enter username and password). After you sign in click on the appropriate link in each specific application, such as "Update Account" or "Update Profile." To be removed from SAT, PSAT/NMSQT, and AP coordinator emails, you must remove your contact information from those services specifically.
What if I forget my password?
We'll help you reset it—it's easy, fast, and secure. Just click the "Forgot your password?" link on the Education Professional Login page and follow the instructions that appear.
If you forget your password, you'll be asked to:
- Enter your username.
- Enter your birth month and day, for verification.
- Answer a security question, for verification.
- Enter and confirm a new password.
If you do not remember the answer, click "Forgot answer?" and enter your email address. Then check your email inbox and follow the directions received in that email.
Please note that the security question is the question that you selected and answered when you created or last updated your account. The security question answer is case sensitive so please enter in the same format as when it was created.
If you don't remember either your password or your username, click "Forgot your username?" first -- that will then allow you to use "Forgot your password?"
What if I forget my username?
We'll help you remember—it's easy, fast, and secure, just use the "Forgot your username?" link on the Education Professional Login page and follow the instructions that appear.
If you forget your username, you'll be asked to:
- Enter your email address.
- Enter your birth month and day, for verification.
- Check your email inbox for your username.
Please note that the email will go to the address associated with your account. It's important to keep your email address up-to-date.
If you don't remember either your password or your username, click "Forgot your username?" first -- that will then allow you to use "Forgot your password?"
Technical Requirements
What browser and settings do I need?
We support the following browsers:
- Internet Explorer 6.0 and up (Windows)
- Internet Explorer 5.2 and up (Mac)
- Netscape 7 and up (Windows)
- AOL 9.0 and up (Windows)
We strongly encourage you to download the latest versions of these Web browsers to allow for optimal use of this service. We also recommend that you verify the following browser settings:
- JavaScript is enabled.
- Cookies are enabled.
To view or change your browser preferences, please refer to your browser's help files.
Are cookies required?
You must have cookies enabled in order to use the Education Professional Login. For your convenience, we use cookies to personalize information and to minimize the number of times you need to re-enter information that you've already saved.
The security of your information is important to us—enabling cookies will not compromise that security or privacy. You can allow your browser to accept cookies and then turn them off again, if you wish, after leaving our site.
What's a cookie?
A cookie is a small piece of information that websites store in order to customize information for you and to let you save information.
Only the information that you provide or the choices you make while visiting a website can be stored in a cookie. For example, a website cannot get your email address unless you provide it. Allowing a website to create a cookie does not give that or any other site access to the rest of your computer, and only the site that created the cookie can read it.
If you aren't sure how to change your settings or you have questions about cookies, please check your browser's help files.
How do I enable cookies?
Please check your Web browser's help files for information on how to enable cookies. The process varies for different browsers and even browser versions. Here are instructions for two popular versions, as examples:
To enable cookies for Internet Explorer 6.x:
- In the browser menu, select Tools > Internet Options.
- Select the "Security" tab.
- Under the header "Security level for this zone," click the "Custom Level" button.
- Scroll down through the security settings until you see the two options for cookies.
- Check "Allow per-session cookies (not stored)."
- Click "OK" to save your security settings.
- Click "OK" to save your Internet options.
To enable cookies for Netscape 7.x:
- In the browser menu, Select Edit > Preferences.
- Expand the "Privacy & Security" menu.
- Select "Cookies" from the menu.
- Click "Allow cookies for the originating web site only" or "Enable cookies for the originating web site only."
- Click "OK."