Account Help
Please browse the items below for answers to questions you may have about creating or accessing an Education Professional account.
Creating Your Account
- Why should I create an Education Professional account?
- How do I know if I already have an Education Professional account?
- Why am I being asked for a security question and answer?
- Why am I being asked for my birth month and day?
- Why am I being asked for ethnicity?
- Why am I being asked for my phone and fax numbers?
- What is an Affiliation?
- How do I select an Affiliation?
- How can I protect my password?
- How do I get an access code?
- How do I sign in after I create an account?
Managing Your Account
- How do I tell you I changed schools?
- How do I update my email address?
- How do I tell you I have retired?
- How do I take over test coordinator duties from someone else?
- How do I unsubscribe from emails?
- What if I forget my password?
- What if I forget my username?
Technical Requirements
- What browser and settings do I need?
- Are cookies required?
- What's a cookie?
- How do I enable cookies?
AP Course Audit Access
Online Score Reports Access
- How do I access AP score reports on the Online Reports for Educators website?
- What if I am associated with multiple schools or organizations?
- How do I update my account information in the Online Reports for Educators website?
Creating Your Account
Why should I create an Education Professional account?
You must have an Education Professional account in order to access College Board professional services such as AP® Course Audit, online reports (AP score reports for educators and SAT® registration rosters), AP Central® email subscriptions, AP Potential™, AP Exam Ordering, the PSAT/NMSQT® Coordinator site, College Board Reports (PSAT/NMSQT Summary of Answers & Skills and State Reports), and Financial Aid Services (CSS/Financial Aid PROFILE® and IDOC).
You create a login and enter the appropriate access code (if required) for each service that you're entitled to access.
How do I know if I already have an Education Professional account?
If you believe you already have an Education Professional account, we encourage you to log in using the username and password you believe you previously set up. If you can't log in, please see the help provided in Managing Your Account.Why am I being asked for a security question and answer?
When you create a new account, you must choose a security question and then answer that question. This security question helps us verify your identity in case you need to be reminded of your username or password. We'll ask you your question, you'll type in the answer, and then we'll help you sign in.
You can choose from the following security questions:
- Father's middle name
- Mother's maiden name
- Spouse's middle name
- Street you grew up on
- Favorite teacher's name
- Anniversary
- Where you met your spouse
- Favorite sports team
- Your childhood hero
- Your pet's name
You can always verify which question and answer you provided by going to Update Account and clicking the "Change Password" link.
Why am I being asked for my birth month and day?
Your birth month and day are kept confidential and used only to verify your identity if you need help accessing your account.
Why am I being asked for my phone and fax numbers?
Some College Board programs, such as the Accommodation Management for Students with Disabilities, contact their participants by phone or fax, if there are questions regarding information the professional submitted within the application. Your answer to this question will be used primarily to inform recruitment efforts for various College Board Program activities and events. It may also be used for internal research purposes.
Why am I being asked for Ethnicity?
Your answer to this question will be used primarily to inform recruitment efforts for various College Board Program activities and events. It may also be used for internal research purposes.
What is an Affiliation?
As part of your Professional Information, you're asked for your Affiliation. Your Affiliation is the name of the entity for which you work, i.e. school name, district name, or state name. Click the "Find Affiliation" link that appears under the Affiliation heading to identify yours.
How do I select an Affiliation?
To associate yourself with the school, district, or state for which you work, you must complete the Affiliation Information section. Because the access code provided to you is associated with your school, district, or state, it is important to accurately complete this section. If you do not select the correct school, district, or state, the system will not accept your access code. If you are accessing AP Exam Ordering affiliation is not required.
Completing the affiliation section is a three-step process:
- Select your Job Title. Job title is used as a way to limit the entities that are returned in the Affiliation search. For example, if you select a district-related job title, only district entities are returned in the search.
- Search for your school, district, or state
- Select the school, district, or state
To begin, click the link Search your Affiliation as shown below.
If you are affiliated with a school:
You will be presented with two options for locating your school. You can search by:
- College Entrance Examination Board (CEEB) code (six digit numeric code), or
- any combination of fields (school name, city, state, or ZIP code) located below the CEEB code search field.
Note: if you search by school code DO NOT use any other search fields.
The following image shows a typical search result:
If your school does not appear in the search results, select No Change to exit the current search and start a new search.
If your search yields more than five results, the results will be displayed on multiple pages. Click the Next 5, Previous 5, First Page, and Last Page links to move through the pages.
Click Select link next to your choice to select it.
Once you've selected your school, you'll return to the main Create Account page and your school's name will appear under Your Professional Affiliation.
If you are affiliated with a district:
You will be presented with one option for locating your district. You can search by:
- Any combination of fields (district name, city, state, or ZIP code).
If your district does not appear in the search results, select No Change to exit the current search and start a new search. If your search yields more than five results, the results will be displayed on multiple pages. Click the Next 5, Previous 5, First Page, and Last Page links to move through the pages. Click Select link next to your choice to select it. Once you've selected your district, you'll return to the main Create Account page and your district's name will appear under Your Professional Affiliation.
If you are affiliated with a state:
You will be presented with one option for locating your state. You can select your state from a drop-down list.
Once you've selected your state, you'll return to the main Create Account page and your state's name will appear under Your Professional Affiliation.
How can I protect my password?
Your password must be at least 6 characters long. Please note that capitalization matters when entering and re-entering your password.
A secure password:
- Contains between 7-15 characters—the more the better
- Contains numbers
- Is changed periodically
- Is unique, but easy for you to remember
- Is hard for someone else to guess
A less secure password:
- Uses words or phrases with which you're easily identified
- Is a name, such as your name, your IM nickname, or any other name associated with you—even if it's doubled or some combination of first and last name
- Is a personal number, such as your birthday, phone number, address, or license plate number
- Uses a simple pattern, such as repeated characters, keyboard sequences, or an acronym
How do I get an access code?
Some College Board professional services require an access code to gain entry. Each service uses a different access code.
You will be given an access code (or codes) from the College Board that is specific to the release date for the service(s) that you're entitled to access. If you didn't receive an access code or have misplaced it, please contact:
| AP® Course Audit | 541-246-2500 |
| AP Potential™ | 703-297-3963 |
| AP® Exam Ordering | 212-632-1781 |
| AP® Summer Institutes (College Board Online store access) | 703-297-3963 |
| Accommodation Management for Students with Disabilities | 609-771-7137 |
| Financial Aid Services: CSS/Financial Aid PROFILE, Noncustodial PROFILE (NCP), and the Institutional Documentation Service (IDOC) | 800-626-9795 |
| Noncustodial PROFILE (NCP), and the Institutional Documentation Service (IDOC) Institutional Tool for Loan Comparison Calculator |
800-239-5888 |
| Online AP Score Reports for Educators | 877-274-6474 (toll free in the United States and Canada) or 212-632-1781 |
| PSAT/NMSQT® Coordinator site | 609-771-7070 |
| PSAT/NMSQT® SOAS | 703-297-3963 |
| SpringBoard® Online | 877-999-7723 |
| State Reports | Contact your College Board regional office |
Once you enter your access code, you will not need to enter it on future visits to the site, until the access code has expired.
How do I sign in after I create an account?
Once you've created your account, you only need to provide your username and password when you return to a collegeboard.com Education Professional service. However, if you are using a service for the first time that requires an access code, you will be prompted to provide your code by an Access Code screen.
Managing Your Account
How do I tell you I changed schools?
Update your institutional affiliation if you have changed schools. Be aware that this may impact services for which you have entered an access code.
You must sign in successfully to update your account information (enter username and password). After you sign in click on the appropriate link in each specific application, such as "Update Account" or "Update Profile."
How do I update my email address?
Update or confirm your email address regularly. We use it when you have forgotten your username or password.
You must sign in successfully to update your account information (enter username and password). After you sign in click on the appropriate link in each specific application, such as "Update Account" or "Update Profile."
How do I tell you I have retired?
It is ok to retire and keep your Education Professional account.
If you would like to no longer receive emails associated with having an Education Professional account, see How do I unsubscribe from emails?
How do I take over test coordinator duties from someone else?
You must have your own Education Professional account and should not use someone else's account. To take over test coordinator duties, either create your own login or, if you have one already, log in to the service you are interested in. Enter an access code, if required. For more information about access codes, see How do I get an access code?
How do I unsubscribe from emails?
To unsubscribe from emails sent because you have an Education Professional account, update your account information to reflect you are no longer interested in news & alerts.
You must sign in successfully to update your account information (enter username and password). After you sign in click on the appropriate link in each specific application, such as "Update Account" or "Update Profile." To be removed from SAT, PSAT/NMSQT, and AP coordinator emails, you must remove your contact information from those services specifically.
What if I forget my password?
We'll help you reset it—it's easy, fast, and secure. Just click the "Forgot your password?" link on the Education Professional Login page and follow the instructions that appear.
If you forget your password, you'll be asked to:
- Enter your username.
- Answer a security question or enter your birth month and day, for verification. If you do not remember the answer, click "Forgot answer?" and enter your email address. Then check your email inbox and follow the directions received in that email.
- Enter and confirm a new password.
Please note that the security question is the question that you selected and answered when you created or last updated your account. The security question answer is case sensitive so please enter in the same format as when it was created.
If you don't remember either your password or your username, click "Forgot your username?" first -- that will then allow you to use "Forgot your password?"
What if I forget my username?
We'll help you remember—it's easy, fast, and secure, just use the "Forgot your username?" link on the Education Professional Login page and follow the instructions that appear.
If you forget your username, you'll be asked to:
- Enter your email address. If more than one account was found with that same email address, you will be asked to enter your birth month and day, for verification.
- Check your email inbox for your username.
Please note that the email will go to the address associated with your account. It's important to keep your email address up-to-date.
If you don't remember either your password or your username, click "Forgot your username?" first -- that will then allow you to use "Forgot your password?"
Technical Requirements
Most current browsers are supported.
We also recommend that you verify the following browser settings:
- JavaScript is enabled.
- Cookies are enabled.
To view or change your browser preferences, please refer to your browser's help files.
Are cookies required?
You must have cookies enabled in order to use the Education Professional Login. For your convenience, we use cookies to personalize information and to minimize the number of times you need to re-enter information that you've already saved.
The security of your information is important to us—enabling cookies will not compromise that security or privacy. You can allow your browser to accept cookies and then turn them off again, if you wish, after leaving our site.
What's a cookie?
A cookie is a small piece of information that websites store in order to customize information for you and to let you save information.
Only the information that you provide or the choices you make while visiting a website can be stored in a cookie. For example, a website cannot get your email address unless you provide it. Allowing a website to create a cookie does not give that or any other site access to the rest of your computer, and only the site that created the cookie can read it.
If you aren't sure how to change your settings or you have questions about cookies, please check your browser's help files.
How do I enable cookies?
Please check your Web browser's help files for information on how to enable cookies. The process varies for different browsers and even browser versions. Here are instructions for two popular versions, as examples:
To enable cookies for Internet Explorer 6.x:
- In the browser menu, select Tools > Internet Options.
- Select the "Security" tab.
- Under the header "Security level for this zone," click the "Custom Level" button.
- Scroll down through the security settings until you see the two options for cookies.
- Check "Allow per-session cookies (not stored)."
- Click "OK" to save your security settings.
- Click "OK" to save your Internet options.
To enable cookies for Netscape 7.x:
- In the browser menu, Select Edit > Preferences.
- Expand the "Privacy & Security" menu.
- Select "Cookies" from the menu.
- Click "Allow cookies for the originating web site only" or "Enable cookies for the originating web site only."
- Click "OK."
How do I log in to my AP® Course Audit account?
Effective with the March 2010 reopening of the AP Course Audit, you must use a College Board Education Professional account to access the AP Course Audit website.
How do I access AP score reports on the Online Reports for Educators website?
The most important thing to know about accessing online AP score reports on the Online Reports for Educators website is that all authorized AP teachers, AP Coordinators, principals, and district administrators must have an Education Professional login to sign in and view reports. You will already have an Education Professional login if you have used College Board online services such as AP Exam Ordering, AP Potential™, or AP Course Audit in the past.
In addition to an Education Professional login (which is required for everyone), some users also need an access code to view AP score reports:
- Anyone at your school or district who has an authorized role in the AP Course Audit (this includes any 2012-13 authorized AP teachers, and your school's designated AP Course Audit administrators) does not need an access code.
- School and district administrators who do not already have an AP Course Audit account may need an access code to enter the Online Score Reports website. For more specific information on who needs an access code, visit Accessing Online Scores.
- In late May 2013, in advance of the release of 2013 AP scores, access codes will be e-mailed to administrators designated on schools' 2012-13 AP Participation Forms and to schools' 2012-13 AP Course Audit administrators.
If you are prompted for an access code when signing in to view AP scores but did not receive one, call AP Services at 877-274-6474 (toll free in the United States and Canada) or 212-632-1781.
What if I am associated with multiple schools or organizations?
If you work at multiple schools or districts, you must ensure all the schools and/or districts you are affiliated with are identified in your College Board Education Professional account. For more information about selecting affiliations, click here.
When you log into the Online Reports for Educators website, the system will prompt you to select the organization you wish to see reports for. Similarly, if you have multiple roles (i.e., teacher and administrator) within an organization, you will be prompted to select a specific role when you log into the Online Reports system. You will only be able to see reports for one role, school, district, or organization at a time.
How do I update my account information in the Online Reports for Educators website?
The Online Reports for Educators website uses the same profile information that you specified when creating or managing your College Board Education Professional account. If you need to change personal information, such as the school where you work, your title, and your contact information, you can do so by clicking on "Account Information" in the top right corner of any page in the Online Reports for Educators website, and then making any necessary changes.