Store Help
Order Information for the College Board's Store
The following information can help ensure a secure and worthwhile shopping experience.
- Customer Service Information
- Offline Ordering
- Feedback & Technical Issues
- Return/Refund Policy
- Cancellations
- Requirements for Secure Shopping
- Privacy
- Product Search
- Adding Items to Your Shopping Cart
- Checking Out and Making Your Purchase
- Domestic / U.S.A Orders
- Shipping & Handling
- International Shipping & Handling
- International Orders
- Educational Institutions / Bulk Purchases
- Electronic Document and Download Help
- APSI Help
Customer Service Information
Questions about your order and requests for information about the publications offered in the College Board's Store should be directed to:
College Board Publications
45 Columbus Avenue
New York, NY 10023-6992
Phone: (212) 713-8165 (Monday through Friday, 8 a.m. to 9 p.m., (ET)
Fax: (212) 713-8143
Email: store_help@collegeboard.org
Offline Ordering
If you prefer, you may place an order offline via telephone, fax or mail. American Express, Discover, MasterCard, and VISA are accepted.
By Phone:
- To place an offline credit card order by phone, call (800) 323-7155, Monday through Friday, 8 a.m. to 9 p.m. (ET). International customers may call (212) 713-8260.
By Fax:
- Purchase orders above $25 and credit cards may be faxed to Publications Customers Service at (888) 321-7183. International customers may fax their orders to (212) 713-8265.
By Mail:
- To order Store items by mail (hard copy publications only - no PDF's or downloads) , send your request to:
College Board Publications
Dept. CBO
P.O. Box 869010
Plano, TX 75074
Payment must be included with any orders mailed to the College Board
Feedback & Technical Issues
If you have encountered problems while browsing or placing an order, please notify us at storefeedback@collegeboard.com. Comments concerning the Online Store are also welcome.
Note: For questions about a product or order, please refer to Customer Service Information above.
Return/Refund Policy
College Board will accept returns for most items in new, unused and resalable condition within 30 days of the order date with a copy of the packing slip. We cannot accept returns of CD's or videos that have been opened. Please note that shipping charges are not refundable.
Online subscription products such as, but not limited to, The Official SAT Online Course™ are not refundable.
Electronic document returns can only be processed within 7 days of the purchase date by sending an email to Customer Service at store_help@collegeboard.com. The customer will be required to submit a Letter of Destruction to process the return/refund of an electronic document. Refunds for approved returns will be processed within 7-10 business days of receipt of returned items. Electronic document refunds will be processed within 7-10 business days of receipt of the Letter of Destruction.
Cancellations
An order cannot be changed / altered or cancelled once it has been submitted to the College Board Store for processing.
Requirements for Secure Shopping
You must have a secure browser one that supports secure transmission of data across the Internet to purchase items in the Store. Browsers that have this capability include:
- Netscape Navigator v. 6.2.3 or higher
- Microsoft Internet Explorer, v. 5.5 or higher and
- America Online Web Browser v. 5 or higher
(for more information, use your browser's help feature)
Privacy
All personal information is securely managed. For additional information, please review our Privacy Policy. You must be 13 years of age or older to make an online purchase.
Product Search
You can locate any product in the College Board Store by using the Product Search tool. Just type in a word or phrase that relates to a general product you are looking for, and then click the Go button to the right of the space. To locate a specific item, type in its name or item number, and then click on Go. You may locate specific products that have to do with your area of expertise. By using the three drop-down menus in the Product Search tool, you can locate products designed for Students, Parents, or Educational Professionals. To search for all products designed for Students, just click on the Go button to the right of the drop-down menu. If you want to look for all Advanced Placement products for Students, click on the drop-down menu, select AP, and then click on the Go button to the right. You can do the same for Parent Products and Educational Professional Products.
Note: please be aware that not every item found on the College Board's website www.collegeboard.com is available for sale in the College Board Store.
Adding Items to Your Shopping Cart
Once you see a product in the Store that you wish to purchase, you may add that item to your Shopping Cart. Just select the product of interest, type in the number of copies you would like of that item, and then click on the Add to Cart button. This will send the product(s) to your Shopping Cart. You may then continue to shop for other products. To view what is in your Shopping Cart at any time, simply look to the left of the screen, underneath the Product Search tool. There will be a window called Shopping Cart, which displays all the items you selected, their individual prices, and the sub-total of all the items. To view the detail of your Shopping Cart, or to add or delete items from your Cart, click on the View Cart button. To change the quantity of an item while in the Shopping Cart, simply type in the quantity you want for a specific item (located to the right of the item), then click on the Update Total button. If you want to delete one or more items, just click on the boxes to the left of the items, and click the Delete Checked button. To delete all items in your Shopping Cart, simply click on the Empty Cart button. Note: the sub-total at the bottom of the Shopping Cart does not include shipping and handling charges.
Checking Out and Making Your Purchase
Once you are satisfied with your shopping and wish to purchase the items in your Shopping Cart, simply click on the Check Out button to finalize your order. Type the shipping address and billing address for your order. If the billing address is the same as the shipping address, simply check the box labeled Same as Shipping Address. When your address information is completed, click the Continue button. Select the method of shipping available to your address. Click the Continue button. Enter your credit card information, including the expiration date and the full name on the credit card. Be sure to review ALL order information before clicking the Place Order button.
You will not be able to change / alter or cancel your order after clicking the Place Order button. As soon as you click the Place Order button, you will be given an Order Number. Be sure to keep this number in a safe place.
Domestic / U.S.A. Orders
- Please allow 24 hours for processing after receipt of order. Same day shipping is not available for any orders placed through the Online Store.
- The College Board does not process orders for shipping on Saturday, Sunday or Major Holidays. Orders received on these days will be processed and shipped on the next business day.
- UPS is the preferred method of shipping for all orders. Note that UPS (Ground or Rush) cannot be used for shipments to Post Office Box addresses. All orders with P.O. Box addresses will be shipped via the US Postal Service.
- Please allow up to 7 to 10 business days for delivery (non-RUSH deliveries).
- Note that rush deliveries cannot be sent to post office box addresses. Please provide a street address for rush orders.
- Applicable sales tax will be applied to all orders. Tax Exempt status, please see Offline Ordering.
- Purchasers may return currently in-print publications in resalable condition within 30 days of receipt of order for a refund of the purchase price and applicable sales tax. Original shipping charges and return shipping charges are not refundable. A copy of the original packing slip must be included with the return.
- All claims concerning dates of damaged or missing shipments must be received within 30 days of receipt of order.
- UPS call tags will not be issued for returns unless an error was made by the seller in merchandise shipped.
- Orders shipped to APO or FPO addresses are sent via USPS and charged 10% of the total dollar value of the order for postage.
- USPS postage for videos and CD's - $6.00 per item unless noted otherwise.
- Customers with wholesaler / retail accounts, please call (212) 713-8165 for assistance.
Entering APO and FPO Addresses
- Enter the recipient's first name, last name, and address in the appropriate fields.
- Enter "APO" or "FPO" in the city field.
- Select "AE" from the State/Province drop-down menu if the recipient is stationed in Europe, Canada, Africa, or the Middle East.
- Select "AA" from the State/Province drop-down menu if the recipient is stationed in the Americas.
- Select "AP" from the State/Province drop-down menu if the recipient is stationed in Asia or the Pacific.
- Select "United States" from the Country drop-down menu.
Shipping & Handling
USPS Priority Mail (7 to 10 business days)
- $00.01 - $20.00 orders will be charged $5.00 for S&H
- $20.01 - $40.00 orders will be charged $6.00 for S&H
- $40.01 - $70.00 orders will be charged $7.00 for S&H
- $70.01+ orders will be charged 10% of the dollar value for S&H
UPS Ground (7 to 10 business days)
- $00.01 - $20.00 orders will be charged $5.00 for S&H
- $20.01 - $40.00 orders will be charged $6.00 for S&H
- $40.01 - $70.00 orders will be charged $7.00 for S&H
- $70.01+ orders will be charged 10% of the dollar value for S&H
UPS 3rd Day Select (3 business days)
- Refer to above costs for UPS Ground, plus a RUSH charge of $15.00
UPS 2nd Day air (2 business days)
- Refer to above costs for UPS Ground, plus a RUSH charge of $25.00
UPS Overnight (1 business day)
- Refer to above costs for UPS Ground, plus a RUSH charge of $30.00
International Orders
- Please allow 24 hours for processing after receipt of order.
- International orders may be shipped via US Postal Service, UPS International, or UPS Canada Standard. You will be charged 35% of the total dollar value of the order for postage. Please allow four - six weeks for delivery.
- Customs Fees and VAT (Value Added Tax) are not included in our shipping charges. These fees must be paid by the customer once the package reaches the destination country. These charges are the customers' responsibility and will vary from country to country. College Board cannot determine the amount of these fees. Therefore, we recommend that you check with your local customs office or post office for details on how these charges are assessed and applied before you place your order.
- Purchasers may return currently in-print publications in resalable condition within 30 days of receipt of order for a refund or credit. A copy of the original packing slip must be included.
- All claims concerning dates of damaged or missing shipments must be received within 30 days of receipt of invoice.
- USPS postage for videos and CD's - $12.00 per item unless noted otherwise.
- International wholesalers / retailers may call (212) 713-8165 for assistance.
International Shipping & Handling
UPS, or USPS (two-six weeks for delivery)
- Please allow up to six (6) weeks for delivery. Note: most shipments do arrive within 10 business days but up to six weeks must be allowed for delivery.
- Postage will be 35% of the total dollar value of your order.
- Orders shipped to APO and FPO addresses are sent via US Postal Service and charged 10% of the dollar value of the order.
Educational Institutions / Bulk Purchases
The College Board Online Store is geared towards the individual consumer. Currently, there is no method to identify tax-exempt customers through our Online Store. Your order is charged applicable sales tax. College Board Membership discounts and volume discounts (5 or more of the same item) cannot be applied online at this time.
To better assist institutional customers, our Order Form includes instructions on placing orders via regular mail, fax, or telephone. Using the Order Form allows for tax-exemption and discounts.
If you have any questions, please contact us at (800) 323-7155. See Customer Service Information and Offline Ordering for additional information.
Electronic Document and Download Help
How do I view electronic documents?
To view your electronic documents you will need to have Adobe Reader installed on your computer. If you don't have Adobe Reader, you may download it for free by clicking here.
How do I access an electronic document that I have already purchased?
To access an electronic document, submit your Order Number and Product Password using our online form.
Where can I find my Order Number?
Check your order confirmation email for you order number, or contact Customer Service.
How do I request my product password for an electronic document?
Your product password will allow you to access an electronic document you have purchased. To request to have your password emailed to you please enter your order number using our online form and your password for that product will be e-mailed to the address that you supplied when you placed your order.
How many times can I download an electronic document?
You can download an electronic document that you have purchased up to three (3) times.
How long is an electronic document available to download after the date of purchase?
An electronic document must be downloaded within 30 days from the date of purchase.
How do I download and save an electronic document?
There are three options for gaining access to a purchased electronic document:
- Click on the "Download Now" link on your Order Confirmation page.
- Follow the instructions here.
- Click on the link in your confirmation email.
The steps you can follow to download and save an electronic document are as follows:
- Click the Download Now link next to the product title in the Order Confirmation page or in the Download Product page (clicking the link in your confirmation e-mail and entering your order number/password above will direct you to the Download product page).
- Click the Save button in the File Download dialog box.
- Select Desktop in the Save As dialog box (or navigate to and select a different Save As location on your computer).
- Click Save. (You may change the name of the file, but DO NOT change the filename extension, the .pdf)
- Locate and double-click the file on your Desktop (or other location if not saved to your Desktop) to open it.
Contact Customer Service if you require further assistance.
What if the download stops before it is complete?
If for some reason your download is interrupted before the file is saved, re-download the file here. If, when saving your re-download, the Save As dialog displays a message that a file with the same name exists and asks if you want to replace it or overwrite it, say yes and save the new download. See the download instructions above.
I have finished downloading where do I find it?
If you did not save the file on your Desktop, then you will have to navigate to the location on your computer where you did save it. If you know the filename, you can search for it on your computer.
What is your refund policy for electronic document?
All refund requests for electronic documents must be made within 7 days of the purchase date. Refunds will be applied to the credit card that was originally charged.
Since there are no physical goods to return we will require a customer requesting a refund to guarantee that they have not kept the goods by requiring them to submit a Letter of Destruction (LOD) to The College Board. Please see "How do I request a refund?" for instructions.
How do I cancel my order for an electronic document?
You may only cancel an order for an electronic document if the document has not been downloaded. Please contact Customer Service to cancel an electronic document purchase.
How do I request a refund?
To request a refund for an electronic document please contact Customer Service.
When will the refund appear on my credit card?
For approved refunds, the refund credit will be posted to your credit card account within 7-10 business days of the College Board Customer Service Representative submitting the refund request.
APSI Help
Order Information for the College Board's APSI Store
The following information can help ensure a secure and worthwhile shopping experience.
All APSI customers will be given a user name and password and link to access the special APSI Section of the College Board's Online Store. User information will be supplied to APSI directors by email, or regular mail if necessary. APSI Directors who have not received usernames and passwords should contact apsihelp@collegeboard.org.
Vertical Teams Publications
There is no longer the need to place two separate orders for materials. Vertical Teams publications can now be ordered at the same time! The information that follows will provide instructions on how to place an order.
Customer Service/Contact Information
Questions about APSI orders and requests for publication information about publications offered in the College Board's APSI Store should be directed to:
- College Board Publications
- Dept. APSI Customer Service
- 45 Columbus Avenue
- New York, NY 10023-6992
- Phone: (212) 713-8165 (Monday through Friday, 8 a.m. to 9 p.m., (ET)
- Fax: (212) 713-8143
- Email: apsihelp@collegeboard.org
Please remember to provide your order number and as much information as you can with your inquiry.
Offline Ordering
If you prefer, you may place your APSI order offline by fax or mail. Purchase orders, American Express, Discover, MasterCard, and VISA are accepted.
By Fax:
- Purchase orders above $25 and credit cards may be faxed to Publications Customers Service at (212) 713-8143.
By Mail:
- To order APSI items by mail by Purchase Order or credit card , send your request to:
- College Board Publications
- Dept. APSI Customer Service
- 45 Columbus Avenue
- New York, NY 10023-6992
Payment must be included with all orders mailed to the College Board. Please allow 10 business days upon receipt of your order for processing and delivery.
Shipping and handling
Same day shipping is not available.
Shipping and handling will not be charged on APSI orders placed ten (10) business days before date needed.
Orders placed for APSI use that do not allow ten (10) business days for processing and delivery will incur expedited shipping charges. Please refer to the standard shipping and handling chart on this page.
Ordering non APSI Titles
Orders that include non APSI titles will be charged postage for only the non APSI item ordered at the standard postage rate located on this page.
Return/Refund Policy
Orders for APSI specific materials can not be returned.
Cancellations
Contact Customer Service using the information above. Cancellations are not guaranteed once your order is placed for processing.