Dealing With the Financial Aid Office
Should You Appeal the Aid Award?
If your child is interested in attending a college and the amount or type of aid he has received is making his choice difficult (or impossible), you or your child should contact the aid office.
By Phone vs. Face-to-Face
For routine matters, like getting the answer to a straightforward question, a phone call is the easiest way to get in touch. Communication by email and letters comes next, but you'll probably have to wait a little longer for an answer. Look over the award letter and all the material that comes with it before you contact the aid office. Make sure the answer to your question hasn't already been provided.
If your child has a serious problem, a visit is by far the best way to deal with the aid office. Make sure to call and make an appointment. After admission decisions go out, the aid office is, understandably, quite busy.
Providing Clear Supporting Information
You should be ready to support your request with accurate and complete financial information. If you feel that a college has underestimated your family's financial need or if your family's financial circumstances have changed since you completed the aid application, the aid counselor will want to see income statements or expense records. If your child would like additional aid because another college is offering more money, bring a copy of the other college's letter.
Negotiating
What is negotiating? First of all, it's a term that financial aid administrators do not use. To them, negotiating is what a customer does to get the best deal on a used car. To an aid counselor, there's a clear distinction between the price they've set for your child in your letter and the price written on the windshield of a car.
Financial Aid Award Appeals
Financial aid staff refer to a request to increase an award as an appeal. If you have a good reason, they don't mind if you or your child asks them to take another look. It usually means your child has enough interest to want to reach a bottom line that your family can afford. What are good reasons to appeal your child's aid award?
Financial
The most common reason is that your family can't afford the family share. In this case, you or your child should be prepared to present information about your family's financial circumstances. You may want the aid office to take another look at your child's application or want to present new information. The success of your appeal will depend on whether the aid office decides to increase your child's need and has the money to add to his award.
Competitive
You or your child might also appeal because his first choice college has given him less aid than other colleges. Since each college is unique in the way it operates its aid program, this can happen quite often. Your child should show his first choice college a copy of the other college's award letter and ask if they can improve his package.
Your success depends on the college's policy towards competitive appeals. The majority of colleges will have carefully crafted your child's award (and already spent their aid money) and so won't respond to a competitive appeal. Some, however, don't want to lose an admitted student for a financial reason and will consider an aid increase. A college's response to your child's request might vary according to your child's admission rating.
Does It Pay to Appeal?
Yes, because your child may receive more money and there is almost no chance your child will receive less. However, it takes time for you or your child to prepare an appeal and time for the college to act on it. You or your child shouldn't appeal because it was recommended in a magazine article or your neighbor did it successfully. If you or your child can articulate and support his request for more aid, give it a try.
Even if your appeal does not work out, keep in touch with the aid office. It's the job of the staff in the aid office to help families work out ways to afford the cost of the college. For example, if you or your child decide to borrow more money than the loan in the award letter, talk with the financial aid office first. They may be able to steer you to a loan with more favorable terms.
