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User Guide

Fees & Liability Policies

Payment Policy

Invoicing

SSS invoices will be sent to the billing address in your online Administrative Form within seven days of order delivery.

Payment Methods

SSS accepts credit cards, purchase orders and checks for payment. At this time, we are unable to accept purchase cards.

Credit Cards

The credit card option will no longer be offered as a payment method within the online Order Form, effective September 1, 2011. All users will receive an invoice, with the option to pay by credit card, if desired.

Visa, Master Card and American Express are accepted. Please follow the instructions on the invoice, when received, if you wish to pay by credit card.

Purchase Orders

If your institution requires purchase orders, the purchase order number must be submitted with your order. You may enter this online with your order or call Search Customer Service with the information. Government agencies must use a purchase order or insertion number unless paying by credit card to place orders with SSS. The purchase order must be made payable to The College Board and include payment for the entire amount of the order(s). Purchase orders should be mailed to: The College Board, Attn: Student Search Service, 11955 Democracy Drive, Reston, VA 20190.

Checks

Make checks payable to The College Board and mail to: The College Board, Attn: Student Search Service/Accounts Payable, PO Box 30171, New York, NY 10087-0171. Checks MUST include your order or invoice number to insure proper credit to your account.

Payment Terms

Full payment is due 30 days after your order ships. If your account is over 90 days past due, it will be inactivated (LOCKED) and no further orders will be processed until full payment is received. If any member of a consortium has an outstanding balance with SSS overdue by 90 days or more, orders for the consortium will not be processed until that member pays in full. Repeated late payment may lead to your account being placed on a "pay-in-advance" status.

All SSS users are liable for payment in full for any order processed and delivered, regardless whether the order is used or not, for any reason, including canceling an order after submission. SSS users are also liable for payment in full of any output resulting from errors they made on their order.

Locked Accounts

Please note that your account will be inactivated, i.e., LOCKED – with no access to Student Search Service, if your account balance remains unpaid for over 90 days. Processed data files are also inaccessible while the account is locked. Reinstatement will be granted once all past due amounts are brought current. Please contact SearchCustomerService, 866-499-5357, if your account is locked.