User Guide

Invoicing

SSS invoices will be sent to the billing address in your online Administrative Form within seven days of order delivery.

Payment Methods

SSS accepts credit cards, purchase orders and checks for payment. At this time, we are unable to accept purchase cards.

Credit Cards

Visa, Master Card and American Express are accepted. Your card information may be entered with your order any time prior to submission or may be called into Search Customer Service after receipt of your invoice. The card will be billed within seven days of order delivery or within 2 days of being called in. IMPORTANT NOTE: Charges will not appear on your credit card statement until after delivery. Please keep this in mind if you are pre-ordering a Search several weeks in advance.

Purchase Orders

If your institution requires purchase orders, the purchase order number must be submitted with your order. You may enter this online with your order or call Search Customer Service with the information. Government agencies must use a purchase order or insertion number unless paying by credit card to place orders with SSS. The purchase order must be made payable to The College Board and include payment for the entire amount of the order(s). Purchase orders should be mailed to: The College Board, Attn: Student Search Service, 11955 Democracy Drive, Reston, VA 20190.

Checks

Make checks payable to The College Board and mail to: The College Board, Attn: Student Search Service/Accounts Payable, 11955 Democracy Drive, Reston, VA 20190. Checks MUST include your order or invoice number to insure proper credit to your account.

Payment Terms

Full payment is due 30 days after your order ships. If your account is over 120 days past due, it will be inactivated and no further orders will be processed until full payment is received. If any member of a consortium has an outstanding balance with SSS overdue by 120 days or more, orders for the consortium will not be processed until that member pays in full. Repeated late payment may lead to your account being placed on a "pay-in-advance" status.

All SSS users are liable for payment in full for any order processed and delivered, regardless whether the order is used or not, for any reason, including canceling an order after submission. SSS users are also liable for payment in full of any output resulting from errors they made on their order.

© The College Board